At Cloudflight we believe in the power of technology as a positive force in society. Our mission-critical software and digital solutions create value for hundreds of customers in the public sector and key industries, from manufacturing over mobility to healthcare and commerce. We deliver exceptional projects for our customers and are willing to go the extra mile for them. This way we become their trusted partner over time.

As a Delivery Manager at Cloudflight, you will be responsible for overseeing the delivery of IT services and projects, ensuring they meet client expectations, are completed on time, within scope, and within budget. You will collaborate with cross-functional teams, manage client relationships, and continuously improve our delivery processes. You will report to the Head of Operations Germany.

Responsibilities

• leading and managing multiple IT service projects across our Cloudflight portfolio from initiation to completion, ensuring timely and high-quality delivery
• acting as the primary point of contact for clients, understanding their needs, managing expectations and ensuring satisfaction
  
• coordinating and guiding cross-functional teams, fostering collaboration and maintaining a high-performance work environment
  
• providing feedback and mentoring to project managers to support their professional development
  
• proactively identifying potential risks and develop mitigation strategies to ensure successful project outcomes
  
• oversee planning, budgeting, financial performance tracking, deviation analysis, forecasting and resourcing to ensure data accuracy and integrity
  
• maintaining accurate project documentation, providing regular status updates to different stakeholders and generating comprehensive reports
  
• fostering a culture of business acumen and innovation within project teams, encouraging creative problem solving, new ideas and the identification of new business opportunities

Qualifications

• a degree in Computer Science, Information Technology, Engineering, or a related field. Relevant certifications (e.g., PMP, ITIL) are a plus 
• minimum of 5 years of experience in IT service delivery, project management, or a related role
  
• proven ability to lead and motivate teams, manage conflicts, and drive results in a fast-paced environment
• strong understanding of budgeting, financial targets and resource allocation
• demonstrated ability to build and maintain strong client relationships, ensuring high levels of customer satisfaction
• strong analytical and problem-solving skills, with a proactive approach to addressing challenges
• excellent verbal and written communication skills in German and English and the ability to work with people from different national and international locations

We are an equal opportunity employer. We strive to create an inclusive environment where everyone can thrive regardless of their background and circumstances. All applicants receive equal opportunity regardless of age, gender identity or expression, language, disability, ethnicity, national origin, religion, or sexual orientation.

We will go through your application and come back with feedback. 

Any questions? Contact us at jobs@cloudflight.io